Equipment

I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move.

However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment must be returned within 10 days." The bill does not specify what item it is referring to.

I am currently still unpacking from my cross-country move, so finding my physical UPS return receipt is going to be incredibly difficult right now. That being said, I am confident I returned everything I actually had in my home. I suspect this might be an unactivated streaming box or Flex box that was bundled onto my account at sign-up without my knowledge, as I never had or used one.

Could an Official Employee please help me open a ticket to look at my account's device history? I would like to audit what specific serial number is triggering this charge and verify if it was ever activated or plugged in.

Thank you for your help!