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user_rg2j6j
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09/19/2026 5:16 PM

Equipment

I recently made an account for Internet and I'm not sure if the next steps I don't have the equipment 

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5 hours ago

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XfinityChristy

Official Employee

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3.1K Messages

5 hours ago

 

user_rg2j6j Hi there, and welcome to Xfinity! 😊 I'd be happy to take a look at your new account and see where things stand. If you haven't received your equipment yet, we can review the order status and make sure everything is moving forward as expected. When you get a chance, please send us a Direct Message with your name and service address, and we'll be glad to help get you pointed in the right direction. We're here to help!

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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