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user_4fkdcr
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Friday, June 26th, 2026 4:19 PM

equipment

I have received a message asking for equipment to be returned. I tried returning equipment on March 3, 2026 that was issued for my address at [Edited: Personal Information]. I was purchasing a new home at [Edited: Personal Information], Xfinity is included in the HOA fee.  Previous owner was instructed to leave equipment which they did.   When trying to return the equipment for the [Edited: Personal Information] address your system would not allow return of equipment and I was told to keep equipment.  I am happy to return the equipment, however I am a "snowbird" and will not be returning to Florida until Nov.  Please advise how we can best resolve this issue, avoiding charges.   Thank you,  [Edited: Personal Information].

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2 hours ago

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EG

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118.7K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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3.1K Messages

2 hours ago

 

user_4fkdcr Hi there! Thank you for reaching out to us here on our Community Forum. If you already received new equipment at your new address,  and are up and running you are correct that you'll want to return any equipment that was for your previous address. If you have a Xfinity Store in your area, you can return the equipment there. Here is our Xfinity Store Locator to help you find the closest location.

 

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user_4fkdcr

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@XfinityBenjaminM​ thank you for responding. Problem is I am in the north and equipment is in Florida. I will not be back in Florida until Nov to return equipment.

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2 hours ago

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XfinityBenjaminM

Official Employee

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3.1K Messages

 

user_4fkdcr Understood! Let's bring you into a Direct Message to see what we can do to help! Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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