Visitor
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1 Message
Equipment
I missed my first appointment to get my equipment set up and it says they rescheduled a new appointment.But the date is december thirty first of two thousand thirty five I need a new appointment to get my equipment installed
XfinitySean
Official Employee
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440 Messages
1 hour ago
Thanks for dropping by our community forums, user_cil23l! Sorry to hear you missed that appointment. You should be able to reschedule through the Xfinity App or website. Alternatively you can also reschedule by texting "APPT" to 2662778. If that doesn't work or if you'd prefer, we can of course help with scheduling on our end as well. If you'd like to take that route, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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