Visitor
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1 Message
equipment
I talked with two different agents about setting up a new account for my new place. The first agent told me that I would pick up the equipment at the store in my area, but the second agent I spoke with said it was set up to be shipped to my location when I asked for the address of the store I will be picking it up from. The second agent was supposed to change it back to store pickup but never confirmed this with me since they left the chat. Now, I'm unsure if I can pick it up and, if so, which address I'm supposed to head to. What is the best way to approach this?
EG
Expert
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117.1K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.1K Messages
7 months ago
Hi there, @user_2443 Thanks for reaching out to us on the Forums! I'm sorry for the inconvience you are experiencing with your equipment. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
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