1 Message
Equipment?
I ordered upgraded equipment several days ago but never got a confirmation email. Would like to have a wifi 6e router/modem combo. Any way to see the status? There's nothing on the billing page.
Also, is my account eligible for a speed upgrade at the same price? I think because our account is old, some of the new cheaper packages outperform ours at cheaper prices.
Accepted Solution
XfinityEmilyB
Official Employee
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1.6K Messages
6 months ago
@riviustarsuhl Welcome to our Xfinity community forum and thank you @EG for moving the post for more exposure. I can definitely check your account for new promotions and give you an update on the modem you ordered.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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EG
Expert
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105.7K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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