Equipment was delivered to the wrong address by FedEx

Hi, my Xfinity internet equipment was delivered by FedEx to the wrong address. I went looking for the package as soon as I received the delivery notification, but it was nowhere to be found.

I already submitted a ticket regarding the misdelivery, but I haven’t received any response or update all day.

I need this equipment to get my internet service set up. I would like a replacement shipped as soon as possible, preferably without having to wait for the entire investigation to be completed.

Please also make sure I’m not charged for equipment that I never received. Can someone please look into this and help resolve it?