Visitor
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1 Message
equipment was delivered to my new address that I haven't moved to
I scheduled a move for Sept 12, and said I would bring my equipment (Xfinity router) with me. However, I was just notified that equipment was delivered to my new place, which I won't be at for another 2 weeks. And also, I never ordered equipment, so.... yeah....
XfinityJeffB
Official Employee
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581 Messages
4 hours ago
Hello Jimi_Sendrix, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. I would need to review your order/account to be able to find some details for you.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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