New Poster
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5 Messages
equipment upgrade
I received an email from Xfinity suggesting an equipment upgrade but it does not say which model I would be getting? How can i find out?
I did get this information from their chatbot:
The replacement Wi-Fi gateway, specifically the Xfinity Advanced Gateway (XB7 and higher), does have four Ethernet ports. However, the Xfinity Advanced Gateway (MXB1) has only two Ethernet ports. Older models like the Xfinity Wireless Gateway (XB2) also feature four Ethernet ports.
EG
Expert
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116.6K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.2K Messages
12 hours ago
Good morning @modelskimz, and thanks @EG for moving this post over. Depending on what your level of service is, you would more than likely receive an XB8 gateway. You can find more information about the XB8 here. Let us know if you have any further questions.
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