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user_tp1zrw
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Wednesday, October 30th, 2024 3:57 PM

Equipment upgrade

I got the email that I was eligible for an upgrade of my modem, and I was trying to find out if I replace the modem do I have to reconnect all my wireless equipment to the new modem or is there a way to transfer the setting from the current modem to the new modem?

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Updated 

4 days ago

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Accepted Solution

XfinityAngie

Official Employee

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1.8K Messages

5 months ago

 

user_tp1zrw, Thank you for reaching out to Xfinity Support with your question about upgrading your modem. If you are upgrading to one of Xfinity's modems and keeping your Network Username and Password the same, your wireless devices will automatically connect once you set up your new modem. 

 

2

user_ugd323

1 Message

What about advanced settings like port forwarding?

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1 month ago

0

XfinityDena

Official Employee

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3.1K Messages

@user_ugd323 You may need to reset those settings. https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway 

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1 month ago

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user_in12dj

1 Message

4 days ago

I would like upgrade my equipment internet modem 

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0

XfinityChristy

Official Employee

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1.9K Messages

 

user_in12dj Hello, and thank you for reaching out via our Xfinity Community Forums. I would be happy to look into options to update your equipment. To get started, are you having a specific service issue? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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