Equipment Upgrade page falsely tells me I have an order in progress from 2021

I recently got an email that my router is due for an upgrade and cannot support the current speed of my plan. I ran a test in the app to verify this is the case (the speed is about 100 Mbps under what my plan offers). I follow the url in the email to customer.xfinity.com/devices/equipment-upgrade and it brings me to a page that says "Your order is in Progress!" with an order number. Under the "Free standard shipping" it says the order will arrive between March 7 and March 9, 2021. Clearly that is not the case! This page is a dead-end and I cannot do anything, clicking "Back to My Account" or the back arrow up top just reloads the same page, so there is no way for me to request a new equipment upgrade.

What are the steps I can take to get an updated router? The only contact I can find is the xfinity assistant which kept going in circles with me, and it would keep linking me to the same page about the alleged order in progress for over a year. Any advice would be a great help!