Equipment upgrade needed

If you've received a notification to update your equipment, we can help you explore your replacement options.

If you rent your equipment from Xfinity:

• Visit xfinity.com/equipmentupdate and follow the prompts to review available upgrade options.
  • Please note that online replacement is not available for all customers.
• Contact Us to place an order or schedule a professional installation. Additional fees may apply.
• For TV Boxes, tune your TV to channel 1995 and follow the on-screen instructions to have a replacement box shipped to you.
• Visit your nearest Xfinity Retail Store to exchange your equipment.

If you own your equipment:

• Visit My Device Info to view compatible modems that support your service level.
• You can also verify whether your current modem is still supported and up to date.

When replacing your equipment, please help protect the environment by recycling your old device rather than disposing of it in the trash. You can:

• Return the device to any Xfinity Retail Store or participating UPS Store location.
• Use a prepaid shipping label provided by Xfinity and drop the package off at a UPS location.
• Check with your local municipality for electronic recycling programs and guidelines.

For additional details and step-by-step instructions, please review this helpful support article: Upgrade end-of-life (EOL) and unsupported equipment

If you have any questions about your equipment or replacement options, please let us know. We're happy to help!