Prigil's profile

Visitor

 • 

2 Messages

10/18/2026 11:28 PM

equipment update

I currently have XB8 and was interested in upgrading to XB9 or XB10

Oldest First
Selected Oldest First

Official Employee

 • 

1.9K Messages

8 hours ago

Good afternoon Prigil. I can certainly understand wanting to upgrade your equipment. Have you been having any issues with your current gateway? Have you been prompted to upgrade the equipment recently?

 

Visitor

 • 

2 Messages

XB8 has been kinda of issue from the beginning and have to reset every few days. Lot of disconnects. Was hoping the newer ones would be better. Never had issues with the older ones.

Official Employee

 • 

1.9K Messages

I would be happy to look into this more for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here