Regular Visitor
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2 Messages
Equipment update
Can't order new equipment. Stuck in a loop of ""Looks Like Something Went Wrong, Please Refresh The Page and Try Again" over and over and over. Did a Google search, pages of people w/ this same issue. I would assume it's easy to fix, but I don't see any fixes posted. Just a lot of send me a private message and i'll fix it. Need to order new boxes. Please advise.
CCMartin
Gold Problem Solver
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2.9K Messages
5 years ago
@DeadheaD23,
Our team wants to help out. We can take a look into equipment to be shipped out to you. Can you please private message me your full name and service address? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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Pearson23
New Poster
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1 Message
5 years ago
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @Pearson23, we appreciate you for using the Xfinity Forum to get help with updating your equipment. Our team can help. We will need to gather your account information in a private message so we can verify your account and submit the order to send new equipment. We can also follow up with tracking information and help with activation if you run into any issues.
To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.
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Yeahhhh--No
New Poster
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1 Message
5 years ago
I don't see where to click on your name and it gives a 'send message' option--it only goes to your page of posts.
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Again
Expert
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32K Messages
5 years ago
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CCGina
Official Employee
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800 Messages
5 years ago
We'd be glad to help out! If you click on one of our handles, does it show a banner with our name and avatar, etc, up near the top of the screen? There should be a blue button on the right of that banner to "Send a message".
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