New Poster
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3 Messages
Equipment Update
We got a letter indicating we needed an equipment update. The URL provided continually errors and we cannot order the new equipment. The problem persists across all browsers.
New Poster
•
3 Messages
We got a letter indicating we needed an equipment update. The URL provided continually errors and we cannot order the new equipment. The problem persists across all browsers.
Responses
Racing198x
New Poster
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2 Messages
7 m ago
I get the same message, would me nice if someone would answer.
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Again
Expert
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25.5K Messages
7 m ago
Did you recently change your cable service in any way?
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Racing198x
New Poster
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2 Messages
7 m ago
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ComcastChe
Official Employee
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6.1K Messages
6 m ago
Hi @Racing198x,
Sorry, you're running into issues when attempting to update your equipment. If you're still in need of assistance, we'd be more than happy to help by shipping the devices you need. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name the numbers associated with your address, and we can proceed from there.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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