rmichelman_18's profile

New Poster

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3 Messages

Monday, August 24th, 2020 7:00 AM

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Equipment Update

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We got a letter indicating we needed an equipment update.  The URL provided continually errors and we cannot order the new equipment.  The problem persists across all browsers.

 

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New Poster

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2 Messages

5 years ago

I get the same message, would me nice if someone would answer.

Expert

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31.9K Messages

5 years ago


@Racing198x wrote:

I get the same message, would me nice if someone would answer.


Did you recently change your cable service in any way?

New Poster

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2 Messages

5 years ago

No I have not changed anything

Official Employee

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6.9K Messages

5 years ago

Hi @Racing198x

Sorry, you're running into issues when attempting to update your equipment. If you're still in need of assistance, we'd be more than happy to help by shipping the devices you need. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name the numbers associated with your address, and we can proceed from there. 

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