New Poster
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3 Messages
Equipment Update
We got a letter indicating we needed an equipment update. The URL provided continually errors and we cannot order the new equipment. The problem persists across all browsers.
New Poster
•
3 Messages
We got a letter indicating we needed an equipment update. The URL provided continually errors and we cannot order the new equipment. The problem persists across all browsers.
Racing198x
New Poster
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2 Messages
5 years ago
I get the same message, would me nice if someone would answer.
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Again
Expert
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31.9K Messages
5 years ago
Did you recently change your cable service in any way?
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Racing198x
New Poster
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2 Messages
5 years ago
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @Racing198x,
Sorry, you're running into issues when attempting to update your equipment. If you're still in need of assistance, we'd be more than happy to help by shipping the devices you need. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name the numbers associated with your address, and we can proceed from there.
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