rmichelman_18's profile

New Poster

 • 

3 Messages

Mon, Aug 24, 2020 7:00 AM

Equipment Update

XF.jpg

We got a letter indicating we needed an equipment update.  The URL provided continually errors and we cannot order the new equipment.  The problem persists across all browsers.

 

Responses

New Poster

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2 Messages

7 m ago

I get the same message, would me nice if someone would answer.

Again

Expert

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25.5K Messages

7 m ago


@Racing198x wrote:

I get the same message, would me nice if someone would answer.


Did you recently change your cable service in any way?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

7 m ago

No I have not changed anything
ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @Racing198x

Sorry, you're running into issues when attempting to update your equipment. If you're still in need of assistance, we'd be more than happy to help by shipping the devices you need. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name the numbers associated with your address, and we can proceed from there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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