gt7319c's profile

Regular Visitor

 • 

1 Message

Mon, Nov 30, 2020 6:00 AM

Equipment Update Request Website Not Working

We received a mailed notice that we need to update our DVR box to an updated X1 box.  However, when I go to the xfinity.com/EquipmentUpdate website as instructed, I keep getting an error when I try to submit the upgrade request.  Please advise.

Responses

ComcastAmira

Official Employee

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2.3K Messages

7 m ago

Hi, @gt7319c! Thank you for spending your time to reach out to Comcast over forums and for your patience! I am sorry to hear about the error when attempting to upgrade to our awesome X1 platform on our webpage! This is definitely not the experience that we want you to have! We can help! To get started, would you mind sending us a private message by clicking on my handle “ComcastAmira” and then clicking “Send a message". Please include your first/last name and address so I can ensure I am working on the correct account. 

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