Equipment update page not working

When attempting to trade in my old modem, the equipment update page produces the error: "Looks like something went wrong. Please reload the page and try again"

Please let me know how I can update this device.

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XfinityAbby

Official Employee

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450 Messages

6 hours ago

Hello @user_m3uvgl. I am sorry to hear that you are having trouble getting your modem swapped out. One way you can upgrade your modem is by going to the closest Xfinity store and they will do that swap for you in the store. Another option is we can assist you with getting one ordered and mailed to you. We are happy to help you with whichever way is easiest for you.

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user_m3uvgl

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2 Messages

I would like to have one mailed to me, and to mail back my current device.

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6 hours ago

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XfinityAbby

Official Employee

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450 Messages

Perfect!

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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6 hours ago

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Customer Service

user_m3uvgl

Equipment update page not working

XfinityAbby

user_m3uvgl

XfinityAbby

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