New Poster
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1 Message
equipment update not working
hello everytime i try to do equipment update it says that the website is not working and needs to be reloaded, and when i do this, it still doesn't work. help?!
New Poster
•
1 Message
hello everytime i try to do equipment update it says that the website is not working and needs to be reloaded, and when i do this, it still doesn't work. help?!
CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Hi there, alcauter2537. You came to the right place for getting help updating your equipment! Are you looking to upgrade your modem, cable boxes, or both?
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Greymouse
Frequent Visitor
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10 Messages
5 years ago
I'm having the same problem. I've tried multiple times to complete my order for an updated cable box. All information---address, etc---is correct as shown. I've checked the block acknowledging that the old equipment must be returned each time. When I click to complete the order, however, I get the message that something didn't work, and the first screen reloads.
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sterner1
New Poster
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1 Message
5 years ago
We continue to have the same problem - for almost 3 months now!! Customer experience is horrible and no resolution. We even went and bought a new TV per the suggestion of a supervisor who came out last month - well it still doesn't work and we spent over $400 on a new TV! Absolutely criminal what they get by with!
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Greymouse
Frequent Visitor
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10 Messages
5 years ago
For whatever it's worth, I ordered an updated set top cable box earlier this afternoon by way of cable TV Channel 1995. This alternate method of ordering has apparently succeeded. When I now go to the online update link it shows that my order is in progress. If Channel 1995 is available in your area, you might want to give that a try.
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