Equipment turn in

Hello, I can no longer log into my Xfinity account. However, as of today, I am still receiving emails and calls reminding me to turn in my equipment. I'm concerned that I will be charged for it even though I turned it in. 

Hello @user_r6vbkn, thank you for taking the time to reach out on social media.  I understand your concern with the messages, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message