Visitor
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1 Message
equipment tracking
Hello, i ordered same day delivery of your gateway, and got the order confirmation at 12 pm tday. My order number is 1002318807452059. I didn’t get any other updates or any tracking numbers. Can you provide a tracking number asap
XfinityRay
Official Employee
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4.5K Messages
8 hours ago
Hi there, @user_pn6sw7! Thanks for reaching out about your delivery. There are no tracking numbers, but we can check further on that. Our system also send out notifications when the driver picks up the equipment from the Xfinity store and when it arrives at your home.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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