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Equipment shown on bill but not myaccount
My bill for internet only shows an item called Digital Converter. I do not have TV, just internet. The modem does show up on my myaccount as my equipment I have.
What is a Digital Converter and how do I get the charge removed from my bill? My bill shows this equipment to be inactive.
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ComcastMartin
Official Employee
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2.4K Messages
7 m ago
Hi there, @glh101282,
I can take a look at your equipment. I want to help you out and make sure everything looks good.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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