glh101282's profile

New Poster


1 Message

Thu, Oct 1, 2020 7:00 PM

Equipment shown on bill but not myaccount

My bill for internet only shows an item called Digital Converter.  I do not have TV, just internet.  The modem does show up on my myaccount as my equipment I have. 

What is a Digital Converter and how do I get the charge removed from my bill?  My bill shows this equipment to be inactive.




Official Employee


2.4K Messages

7 m ago

Hi there, @glh101282



I can take a look at your equipment. I want to help you out and make sure everything looks good.

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here