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morgsssp
1st Topic

Visitor

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2 Messages

Thursday, June 5th, 2025 3:55 PM

Equipment Shipped Too Early

I ordered my WiFi package and equipment June 2nd and specified that my move in date was July 1, 2025. However, the equipment was shipped too early and already sent to my future address when I don’t even live there yet. Also, there are tenants that currently live there and I am unable to get to the location. Will I be charged for this equipment? 

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Updated 

23 hours ago

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XfinityWilliam

Official Employee

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1.4K Messages

1 month ago

 

morgsssp Hey there. You are not charged for services, until you activate them.

 

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morgsssp

Visitor

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2 Messages

Hi so how do I go about missing equipment though? If I’m unable to obtain the equipment from the tenants 

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1 month ago

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XfinityMatthew

Official Employee

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417 Messages

Did the current tenants grab the equipment? If they did, they can just leave it for when you get there. If you have no contact with them then we can always ship equipment again or have you pick it up. We will take care of the equipment since it shipped early if it has been lost. 

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1 month ago

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user_7yrocn

Visitor

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1 Message

23 hours ago

Hello,

Same issues just happened to me. I specifically chose my move in date on the calendar to be delivered after I moved in and was notified items have already shipped. Not sure why the delayed shipping options is available if it’s not actually being used? 

(edited)

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