Visitor
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2 Messages
Equipment shipped too early
I set up an Xfinity service yesterday for the new apartment I'm moving to and made sure that my equipment wouldn't be shipped until after my move in date. According to the tracking number, it shipped and was delivered today and is now sitting at the front door. I do not live there yet and assume that there are still other occupants there. I have no way to get the package, and don't move in for another 2 weeks. Am I responsible for this and is there a way to get new equipment shipped at the proper time if, as I suspect, the original package is not still there in two weeks?
XfinityMarcus
Official Employee
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1.6K Messages
2 years ago
@user_041ac3 thank you for taking the time to reach out to us using the Xfinity Forum. It sounds like we may have had some miscommunication in relation to the arrival of your equipment, but we can definitely get this resolved. We would not hold you responsible for equipment you never received, and you can definitely have new equipment shipped out. Also, in most circumstances you do actually have the option of picking up your equipment same day at a local store location when you want service to officially begin. Does that sound like an option that would work for you?
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