Visitor
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1 Message
Equipment shipped too early despite delayed shipping request
I specifically requested delayed shipping because I do not move into my new apartment until September 1. However, Xfinity shipped the equipment early, and it has already been delivered to the service address while the previous residents are still living there. I do not have access to the property or the package.
I need assistance from an Xfinity representative to resolve this and document that I did not receive the equipment due to the early shipment.
EG
Expert
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120K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.8K Messages
4 hours ago
Hello user_e2zwgv thanks so much for taking the time out of your day to reach out here via our Xfinity Forums. Was this order placed online via our Xfinity Movers Center?
Your services will not begin billing until after the home equipment is activated, but we'd be happy to check in on things regarding the account.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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