Visitor
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2 Messages
Equipment shipment
I'm moving to a new apartment, and Xfinity shipped my modem more than a week before my scheduled move-in date. The package is currently in transit, but I won't have access to the new apartment before the delivery date.
I've tried using the Xfinity AI assistant, but it won't connect me with a live agent and keeps sending me automated responses that don't address my situation.
What should I do?
XfinityKam
Official Employee
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348 Messages
1 hour ago
@user_tu8a9d Hello, Welcome to Forums!! Thanks for your questions about equipment being shipped, if the equipment has already been shipped its not away for us to cancel this, When you say in transit does it show a delivery date?
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