1 Message
Equipment Shipment
I ordered an Xfinity gateway on July 30 and now it’s August 6. So it has been 8 days and it hasn’t shipped so I just want to know the status and an estimated arrival time.
1 Message
I ordered an Xfinity gateway on July 30 and now it’s August 6. So it has been 8 days and it hasn’t shipped so I just want to know the status and an estimated arrival time.
XfinityMartyR
Official Employee
•
2.2K Messages
2 years ago
Greetings, @user_d465e5. Thank you for reaching out to us over our Xfinity Community Forums. Normally new equipment will take 3-5 business days to be shipped out, and received. You should be able to check the status of the equipment in the Xfinity app. If you are unable to check the status, or you are seeing nothing has been shipped please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0