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user_1gmtib
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Wednesday, March 6th, 2024 2:37 PM

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Equipment sent to wrong address and billing issues

I recently moved and transferred my Xfinity internet service to my new address. However, I noticed the starter pack equipment for my transfer are being sent to my old address many states away. Any help would be greatly appreciated.

Also, I noticed I am being double charged on my bill. One for my old address (which has not been used in over a month, with no modem hooked up) and one for my new address. Can someone explain this to me since I was lead to believe this was a direct transfer with no change in service.

Question

 • 

Updated 

9 months ago

261

1

0

XfinityRoberto

Official Employee

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1.7K Messages

1 year ago

Good morning and welcome to Comcast! Thank you for taking your time in reaching out to us today over our community Forums page! What an amazing way to communicate now these days! Congratulations on your new home. I have moved in the past and I know how crazy things can get! I will be happy to work with you today to make this as smooth and easy as possible.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

2

0

user_r6izsm

1 Message

My starter pack was sent to the wrong address as well. I am not able reach support or find any articles online to initiate a service request. 

9 months ago

0

XfinityBrianH

Official Employee

 • 

1.3K Messages

 

user_r6izsm Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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9 months ago

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