1 Message
Equipment sent to old address when moving
I am currently in the process of moving from Cedar Hills, UT to Mishawaka, IN. I put in my information for the new address in order to have a new router sent to my Mishawaka address just a few days after I arrived, and I returned my equipment at the Cedar Hills address to the American Fork, UT store. However, now that I am en route and cannot return to the old address, I see that the router is instead being sent to the Cedar Hills address via UPS, rather than to the Mishawaka address as I requested.
As I physically cannot be present to pick up and return this equipment and do not wish it to be charged to my account, and because I still need a router at the new address, I need to have this issue addressed as soon as possible. While I did speak with a live assistant via chat last night, all that they were able to do for me was to update the address on my account, which was not at issue. I can certainly pick up a router from a local store once I arrive at my new address. However, that still will not eliminate the potential charge of having equipment at a location I can no longer do anything about.
Your prompt assistance is appreciated. Thank You.
XfinityEva
Official Employee
•
1.6K Messages
9 months ago
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