Visitor
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1 Message
Equipment Return
I've recently canceled certain services and need to return some equipment. I asked rhe agent to send me a list of the equipment I needed to return and, while they agreed to, a list was never sent. Is there a way to find a list of outstanding equipment?
XfinityNatalie
Official Employee
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1K Messages
43 minutes ago
Hey there, Jtdx! Thanks for reaching out with your equipment return concern. I understand how important it is to ensure you have the correct equipment returned successfully. You have reached the right team to look into this matter for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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