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user_w3znhu
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Tuesday, February 17th, 2026 4:18 AM

Equipment return

We just moved... canceled our service and returned our equipment.  I keep getting messages saying that I'm being charged $152 for unreturned equipment.  We returned 4 pieces of equipment and 2 remotes.  I'm guessing they didn't scan everything when my husband returned the equipment.  Help?

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3 hours ago

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XfinityVianney

Official Employee

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2.5K Messages

3 hours ago

 

user_w3znhu, Congrats on the move. I hope everything went well. I'll gladly review the charges and equipment. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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