user_ljym0u, Hi! Thanks for taking the time to visit XFINITY over our forums page for help with getting that message. I would have the same concern if I used my own modem and kept receiving messages to return equipment. I am sorry to learn about this experience. We can help. In order to research this further, I will just need to pull up the account to see what's going on. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
EG
Expert
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110.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
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