Equipment return

Hi, @user_d7f0e7! Thanks for spending your time to contact XFINITY over our forums' page for help with the equipment return concern. We appreciate you greatly for your patience while waiting for a response. We are the perfect team to help and recommend that you return any unused leased equipment as quickly as possible to avoid any additional rental fees. Additionally, we have three great options for you to return your equipment.

-You can initiate the return online by visiting our Equipment Return page at Xfinity.com/returns. Here is where a prepaid shipping label will be prepared for you to print. You have the option to stop by a local UPS store where a UPS representative will pack and ship your equipment back to us, or you may package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home.

-If a UPS Store representative packages the equipment for you, you will receive a physical receipt with your tracking number so that you can track the progress of your return at xfinity.com/returns or on UPS.com. If you have an email address on file, you will also receive a confirmation email letting you know that the equipment was received and the date that the return was processed.

-The last option is you can simply visit us at a Comcast Service Center or XFINITY Store. We would love to see you! Here is a great link for finding a store nearest you at https://www.xfinity.com/local/store-offers?q=40.0978%2C-75.6398. Which option would work best for you? 

The concern is not "accessibility / disability" help related........................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.