1 Message
Equipment Return
I moved cross country from Mass to California and did not have time to drop-off my router. I currently have the router with me in San Diego, but there are no locations for hours away. I am trying to print a shipping label to drop the router off at UPS, but there has been no way to print one even with support. I have been trying online chat and speaking with customer support for 3 weeks and have had no luck.
I am led to a screen to select a device to ship, but my router is not listed to select in order to print. I keep trying to access it with the help of support, but nothing has worked. I do not want to have to pay a fee for a non-return of equipment.
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Again
Expert
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31.4K Messages
2 years ago
@user_36d293
You should be able to just take it to UPS for them to ship it back. They'll generate a label. Make sure you get a receipt that shows the serial number of the router. You shouldn't have to pay to ship it back.
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XfinityDena
Official Employee
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3.2K Messages
2 years ago
@Again is correct that you do not need to have a label to return to a UPS store. We have an awesome partnership with UPS and will take care of the packing and postage for you! Check the link: https://www.theupsstore.com/tools/find-a-store to locate a UPS store near you.
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