1 Message
Equipment Return Text Messages
We recently closed out our Xfinity account due to moving. We closed out the account at an Xfinity store. The only equipment we had was the Flex box, which we returned and have the receipt that it was returned. I keep getting text messages telling me to return all equipment within 30 days. When I click on the link in the text message, it takes me to a blank white page, whether I'm on my phone or laptop. If I highlight and copy/paste to a document, I can see that it is asking me to select the equipment I would like to return. However, there isn't any equipment listed. I'm at a loss as to what to do at this point.
Official Solution
XfinityMarcus
Official Employee
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1.5K Messages
1 year ago
Hi, @Southall23, thank you for reaching out to us today. I am glad we were able to make sure your account is no longer reflecting that equipment you returned. If you have any questions for us in the future definitely create another post and reach back out to us here on the forums. Thank you for being the best part of Xfinity, and we hope to have you as a customer again in the future. Have a wonderful continuation of your evening!
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XfinityMarcus
Official Employee
•
1.5K Messages
1 year ago
@Southall23, thank you for taking the time to reach out to us here using the Community Forums page. Congratulations on your new residence! I understand how moving has many variables that are extremely time-consuming. The last thing you want to deal with is an equipment issue. I would be happy to take an additional look into things on my end for you. Please send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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