Visitor
•
1 Message
Equipment Return Receipt
I cancelled service effective yesterday and returned my modem to an Xfinity store yesterday, and they said they could not give me a receipt. I called the Xfinity phone support and was told to go back to the store for a receipt. I went back today and spoke with the manager and he said they could not give me a receipt as the account was closed. This is not a good business practice in my opinion as I have no proof of return. Please help.
EG
Expert
•
117.4K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJon
Official Employee
•
1.3K Messages
5 hours ago
Good afternoon user_8xp0jx. While we are certainly sorry to lose you, I am more than happy to review your account to ensure everything is squared away. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0