Visitor
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1 Message
Equipment Return Issue — Still Receiving Notifications
I’m currently in Colombia, but I previously had Xfinity service in Miami. Before leaving Miami, I returned the Xfinity router. When I returned it, I also told the representative that I had lost the Xfinity TV box, and I was told this would be noted on my account.
However, I’m still receiving messages asking me to return equipment. I’d like to know if anyone can help me confirm whether the router was properly marked as returned and whether the missing TV box was documented on my account.
I’m concerned that the system may still be showing the equipment as outstanding even though I already discussed this with Xfinity when I returned the router.
XfinityTommy
Official Employee
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3.1K Messages
1 hour ago
Howdy user_ziyqpl. Appreciate the post! Excited to help, I hope you are enjoying Colombia, that sounds awesome! We can easily investigate this situation with the equipment. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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