equipment return emails

Question

I returned my modem to the store in Layton, UT to the manager, Yo, on 5/31 however I'm still getting emails to return my equipment. He did not give me a receipt (unaware that I should have received one) but said if there are any issues to specifically mention his name. Contacting customer service via phone doesn't help because I can't get through to an actual person.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityBrianH · Answer

user_mlecg0 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

XfinityAdrienne · Answer

I am happy we were able to get the details that the equipment has been fully removed off the account,

Customer Service

user_mlecg0

equipment return emails

EG

XfinityBrianH

XfinityAdrienne

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