Visitor
•
1 Message
equipment return delay
I have deactivated my account and WiFi services with xfinity recently due to moving and my equipment has been returned to an xfinity store. I continue to receive notifications telling me to return my equipment or else I will continue to be charged for the WiFi services. What do I need to do to prevent this? Is there a processing delaying for the equipment I have returned?
XfinityBrianH
Official Employee
•
2.5K Messages
11 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
0
0