Visitor
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1 Message
Equipment Return after plan change, but I have no equipment to return?
I recently changed what internet plan I was using, switching from one tier to another. I am now getting text messages about returning equipment. The issue is that the modem and router we use in our household is our own. We are not and never have used the equipment from XFinity. Can I have someone check to see whether there is anything marked on my account to return?
Accepted Solution
XfinityJoe
Official Employee
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1.1K Messages
1 day ago
Hi there @Harrows we'd be happy to take a look.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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