Visitor
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2 Messages
Equipment requested to be returned
Equipment is being requested to be returned, I was told by a live support agent that the shipment had been canceled. I still have the entire text conversation as proof.
Visitor
•
2 Messages
Equipment is being requested to be returned, I was told by a live support agent that the shipment had been canceled. I still have the entire text conversation as proof.
XfinityMarshante
Official Employee
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808 Messages
1 day ago
Hello @user_ak33l8, thank you for taking the time to leave a post. I completely understand how frustrating and confusing this situation must be, especially after being told by a live support agent that the shipment was canceled. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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