Jwinmi's profile

Regular Visitor

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2 Messages

Sat, Nov 7, 2020 7:00 AM

Equipment Request: XG1v4

I would like to exchange my current cable box for a XG1v4 that supports 4K content. What is the process to do that?

Is it possible to order to a self install kit?

Responses

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Welcome to the Xfinity Forum @Jwinmi! Thanks for posting to help with getting a 4K DVR. I'd be happy to help get one shipped out. I've received your private message and will be replying shortly to have one shipped. Chat with you soon. 

I am an Official Comcast Employee.
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ComcastChe

Official Employee

 • 

6.1K Messages

6 m ago

I'm happy my peers were able to help you with swapping your equipment @Jwinmi! Feel free to open a new post if you need any assistance in the future. We appreciate you for being a loyal Comcast customer. Take care!

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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