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user_ant5j4
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Friday, January 9th, 2026 7:13 PM

Equipment Rental

I just learned at the Xfinity store that they no longer charge "rent" for Xfinity equipment. I was told they were forced to stop to keep up with competitors (who were not charging rent). Okay, great, so would Xfinity have then stopped charging their current "rental fees" to customers and would the customers see those rental charges drop off, correct?

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10 hours ago

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EG

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115.3K Messages

12 hours ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_1e7c5x

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Thanks for clarifying. Do you know when they stopped charging rental fees for equipment? And because they illegally continued to charge us how can I get the rental fees I paid back?

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12 hours ago

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XfinityThomasA

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3.1K Messages

 

Our team is here to help! @user_1e7c5x Our latest plans include an Xfinity Gateway which comes with the plan as opposed to an older plan which had the Xfinity Gateway billed separately. Did you make a change to one of the new plans? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 hours ago

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XfinityMarshante

Official Employee

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826 Messages

11 hours ago

Hello @user_ant5j4, thank you for taking the time to leave a post. Great question. Our new Next Gen internet packages include unlimited data and the modem at no additional charge. If you’re on one of our legacy internet packages, unlimited data and the modem are available for an additional cost.

We’d be happy to review your account with you to see which promotions you’re eligible for that could move you into one of our new Next Gen internet packages.

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