Visitor
•
1 Message
equipment removal
Comcast did some major work installing underground wires in my neighborhood and left some major equipment in my yard. It has been 3 weeks since they finished and no one has returned to pick up the equipment. I have contacted Xfinity multiple times with no results. How do I speak with a direct person in this field instead of basic customer service that has been unable to help?
XfinityJon
Official Employee
•
538 Messages
2 hours ago
Good afternoon llew-sink. Thank you very much for making us aware of this. You have reached the right place, and I will be more than happy to assist you with getting this taken care of. I will need some additional information in order for us to get this resolved.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0