New Poster
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1 Message
Equipment not received
I ordered a self install kit for my new service and I am notified that my package was delivered yesterday. I looked all around my house and there is no package. Delivery notification says it was left at a side door and I have no side door.
Responses
miamigreg21
New Poster
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1 Message
5 m ago
I am having the same issue. Ups says it was delivered but when it wasnt. Someone was home all day and the package was never delivered.
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ComcastJoeTru
Official Employee
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6.7K Messages
5 m ago
Hello LisaB3. Apologies for our delay in getting to your post. If you still need support, I can assist with reviewing your account and researching your Self Install Kit delivery. To get started, please send me a private message and include your full name and service address, so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message".
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ComcastChe
Official Employee
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6.1K Messages
5 m ago
Hi @miamigreg21! I'm sorry for any inconvenience this may have caused. If you have not yet received the replacement, I would be happy to send it out for you. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.
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