LisaB3's profile

New Poster

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1 Message

Thu, Jan 7, 2021 9:00 AM

Equipment not received

I ordered a self install kit for my new service and I am notified that my package was delivered yesterday. I looked all around my house and there is no package. Delivery notification says it was left at a side door and I have no side door.

Responses

New Poster

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1 Message

5 m ago

I am having the same issue. Ups says it was delivered but  when it wasnt. Someone was home all day and the package was never delivered.

Official Employee

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6.7K Messages

5 m ago

Hello LisaB3. Apologies for our delay in getting to your post. If you still need support, I can assist with reviewing your account and researching your Self Install Kit delivery. To get started, please send me a private message and include your full name and service address, so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @miamigreg21! I'm sorry for any inconvenience this may have caused. If you have not yet received the replacement, I would be happy to send it out for you. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message. 

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