Visitor
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1 Message
Equipment not delivered
I upgraded from 500 to 1,000 gb on 11/21/25 and I was told I would receive new equipment but it never came. I don't know how to contact Xfinity about this, the AI assistant was not helpful.
Visitor
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1 Message
I upgraded from 500 to 1,000 gb on 11/21/25 and I was told I would receive new equipment but it never came. I don't know how to contact Xfinity about this, the AI assistant was not helpful.
EG
Expert
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114.9K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.4K Messages
14 hours ago
@user_lu7oi7 Thanks for making us aware you haven't received the new modem. Let me take a look at your account to see the status of the order. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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