Equipment not delivered

We received a text indicating that our equipment we ordered from xfinity was delivered but we never received it. I'm trying to get in touch with xfinity customer service but I can't seem to find the direct message link.

Responses

EG

Expert

•

106.6K Messages

12 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityDilary

Official Employee

•

1.8K Messages

12 days ago

Thanks for posting on our Community Forums, marcoxf_1. I'm sorry to hear about the equipment not being delivered. That's not the experience we would like you to have. We'd be happy to investigate and send a replacement if needed. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Customer Service

marcoxf_1

Equipment not delivered

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