Visitor
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1 Message
Equipment never received
I never received an equipment. I have been using xfinitywifi (public) at home because it worked. But now I need to connect roborock with the wifi and I never actually received an equipment from Xfinity. How can I solve this issue?
XfinityNatalie
Official Employee
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1.1K Messages
12 hours ago
Hey there, user_gm1w1m! Thanks for reaching out on our XFINITY Community forum regarding the equipment you never received. Not to worry! You have reached the right place for assistance. I know how important it is for you to have your roborock connected soon with Wi-Fi to help you around the house! We will make sure you receive your modem as soon as possible, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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