Visitor

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1 Message

Saturday, August 29th, 2026 9:48 PM

Equipment Lost Or Stolen

Hi! I never received my equipment even though it says it was delivered 08/28 via FedEx. If possible I'd like to request a replacement either in store or shipped. 

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Expert

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120.4K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3.7K Messages

1 hour ago

 

Thank you for posting on our community forums, user_jinrzq. You can absolutely go to the service center to get a new device. Or we can ship one from here. What would you prefer? 

 

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