1 Message
Equipment lost or stolen
My equipment was delivered to my apartment well before move-in and when I arrived, it was no longer present. I believe it has been misplaced or stolen. How do I get xfinity to send a new another modem?
1 Message
My equipment was delivered to my apartment well before move-in and when I arrived, it was no longer present. I believe it has been misplaced or stolen. How do I get xfinity to send a new another modem?
Accepted Solution
XfinityDena
Official Employee
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3.6K Messages
9 months ago
Thank you for reaching out @user_bo9v20 I am sorry to hear you did not get your equipment. You can pick up new equipment at a local service center, and we can put in a ticket for the missing equipment. This is the fastest and free way to get new equipment. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you.
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EG
Expert
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113K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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