Equipment list

Where can I get a list of the equipment Xfinity will be asking me to return should I cancel service? I'm looking for a list that shows the Serial # or whatever number Xfinity will be checking, not the generic "TV Box" "DVR Box".

Thanks.

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XfinityMartyR

Official Employee

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2K Messages

2 months ago

Thanks for reaching out, @Xfifi. You can visit the Digital Return Center, you will be able to see what equipment is on your account, and what would need to be returned.

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Xfifi

New Poster

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19 Messages

Going to the link shows this message -

Sorry, This Isn’t Working Right Now

Your equipment details are unavailable at this time. Please check back later to see if you're eligible for a device update.

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2 months ago

0

XfinityMartyR

Official Employee

•

2K Messages

Xfifi That's odd, you should have been taken to an area where you can see all the equipment on your account. If you're still having the same result, we can look up what equipment you have tied to your account. Please send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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Customer Service

Xfifi

Equipment list

XfinityMartyR

Xfifi

Sorry, This Isn’t Working Right Now

XfinityMartyR

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